Frequently Asked Questions

Where are you located?

Our office is in Lethbridge, Alberta, Canada and our resort is in Crowsnest Pass, Alberta, Canada.

Where are your products printed?

We use two printing companies located in the USA and Canada, with fulfillment centers in California, Pennsylvania, North Carolina, Texas, and Ontario.

Your order is routed to the fulfillment center that is nearest to your location. Please note that most products are stocked in the USA.

How long does shipping take?

This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. It takes a few extra days to produce and ship your items. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Shipping times can vary depending on the location of the end customer. Most orders will take between 1-2 weeks to arrive. International orders are estimated to arrive 2 weeks after it's shipped.

Will I be charged extra fees for international shipping?

Our products are designed in Canada, and printed in the United States & Canada. Please note that taxes and import duties may apply to your order depending on your location. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; when customs clearance procedures are required, it can cause delays beyond the original delivery estimates.

How much does shipping cost?

Shipping costs vary depending on the size and weight of your order.

Can I order merchandise and pick it up at the resort?

We do not offer local pick up at this time, but we hope to in the future when we plan to open a storefront!

Can I buy merchandise in person at the resort?

We do not currently have merchandise onsite, so we cannot sell onsite or deliver to your cottage- that is something we hope to do in the future.

Do you accept returns or exchanges?

Our products are printed on demand when ordered, and therefore we do not accept returns or exchanges of goods.

Do you have sizing guides?

You can find size guides on every garment page to reference.